Defective product. We received a defective product. We placed the order in February / 25. After delaying shipment for 60 days. They did not meet the pre-established production deadline. They sent us a defective product. After receiving the defective product. We asked for after-sales service. We sent them all the videos they asked for showing the defect and it took them almost a month to decide something.
We still haven't received a response regarding the resolution of the defective product. They haven't sent us a new mold. They haven't solved our case.
I don't recommend this company. They delay orders. They don't have a quality control system. They send defective products and their after-sales service is terrible.
You buy a machine, it's defective and you wait 8 months for someone to sort it out. 8 months without actually using it. Machine with problems.
Lousy company.